REFUND POLICY – sooyga

At SOOYGA, the satisfaction of our customers is our #1 priority. That’s why we offer our Satisfaction Guarantee. If you’re not 100% satisfied with your purchase for any reason, please contact us and we will work to refund your purchase or ship you whatever is necessary.

Returned items will be inspected by our Quality Assurance Team. Once inspected we will initiate the refund to the credit card or original payment method. Any missing items in the return will result in a partial refund proportionate to the cost of the missing part.

When our Quality Assurance Team approves a return, the refund is applied to the order, and the customer is notified.

Credit card refunds required a few days to process. Usually, 1-5 business days depending on the credit card issuer.

Any customs or duty charges are applied at the discretion of the local carrier and local laws. All of these charged are the responsibility of the customer and will not be covered by SOOYGA. Failure to pay customs may result in the destruction of your order by customs or it may be returned back to us. If the order is returned back to our warehouse by the courier due to a failure to pay customs or a refusal to accept delivery by the customer, the shipping cost (that we pay to the courier) will be deducted from the refund as there is a cost associated with the return.

Any shipping, customs, or duty charges applied to customer returns (and paid by SOOYGA) will be deducted from the refund. Express shipping fees are not refundable. SOOYGA cannot be held responsible for any shipping damage received by products during return shipping. The returned items will be evaluated in the way that they are received for their refund value.

The maximum possible refund for a returned order is 100% of what was paid by the customer as part of their order that was transacted through our website. Any shipping fees or duty/custom fees paid by the customer to a third party and associated with their order will not be refunded.

You can always contact us for any return question at customerservice@sooyga.com